Fair outcomes
How disputes are resolved
When a delivery is in question, the payment stays protected until the evidence is reviewed.
- 01
Dispute opened
The buyer opens a dispute during the protection period and explains what does not match the agreed terms.
- 02
Seller response
The seller is notified and can respond, offer a fix or provide their own explanation.
- 03
Evidence upload
Both parties upload screenshots, files, transfer records and messages that support their case.
- 04
Review
A reviewer compares the evidence against the written deal terms and may ask follow-up questions.
- 05
Decision
Funds are released to the seller, refunded to the buyer, or split as a partial settlement where appropriate.
How to avoid disputes
Most disputes come from vague terms. Describe the delivery precisely, agree on how it will be verified, and keep all communication in the deal room. See How It Works for tips.
Partial settlements
Where part of a delivery was completed, a partial settlement may split the funds between the parties, if both the deal configuration and the evidence support it.
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